Shipping Policy
Last updated: 7 October 2026
1. General information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the full amount of your order using the original method of payment.
2. Shipping locations
We currently ship to all locations within India. For international shipping inquiries, please contact our customer support before placing your order.
3. Processing time
Every order is milled fresh after you place it, then packed and dispatched within 1 to 2 days. Orders are not dispatched on Sundays or public holidays.
4. Shipping times and rates
Delivery is free on orders of ₹799 and above.
Orders below ₹799 have a delivery charge of ₹49.
Cash on Delivery, where available, has an additional charge of ₹30.
Metro cities typically receive orders in 2 to 3 days after dispatch. Other locations usually take 5 to 6 days.
Delivery times may vary based on your location, product availability, and external courier factors. The final delivery charge is always shown at checkout before you pay.
5. Order tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link.
6. Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect shipping addresses provided by customers.
7. Incorrect or damaged orders
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with your order number and photos of the item(s).
Contact
- Business
- Asha Heritage Industries (brand: Flourma)
- Address
- Shop No. 9-10, Ground Floor, Singhania Building 16, Anantwadi, Mumbai 400002, Maharashtra, India
- info@flourma.com
- WhatsApp / phone
- +91 98671 16298
- Hours
- Mon to Sat: 9am to 7pm. Sunday: holiday
- FSSAI licence
- 21525001000789
- Grievance officer
- Parth Gupta, Founder (info@flourma.com, +91 98671 16298)
- Country of origin
- India